Frequently Asked Questions
Pricing & Services
How much does cremation or burial cost?
Pricing varies depending on:
- Your location
- The size and weight of your pet
- The service selected
Additional fees may apply for:
- Priority pickup services
- Equipment needs such as tractor assistance
- Mileage or long-distance travel
- Special handling requirements
Please call or email us for an exact quote.
What additional fees may apply?
Additional fees may include:
- Mileage/travel fees
- Decomposing or special handling fees
- Shipping fees
- Priority service fees
Do you euthanize pets?
No. Euthanasia arrangements must be made directly through your veterinarian.
Pickup and Scheduling
What time will my pet be picked up?
We are unable to provide exact pickup times. Routes are scheduled geographically and additional pickups may be added throughout the day.
If you need a specific pickup window, we offer Priority Pickup Service Monday–Friday for an additional fee.
Can I schedule pickup at a certain time?
Yes. Priority Pickup Service allows you to request a preferred pickup time during regular business hours Monday–Friday.
Do I have to wait for office hours to schedule a pickup?
No. We understand these situations can happen at any time. We have drivers available 7 days a week, and our answering service is available when the office is closed. They can assist with scheduling or take a message for our staff. We will return all calls and messages as soon as possible during business hours.
Can I drop my pet off instead?
Yes. Drop-offs are welcome during normal office hours.
How do I schedule a pickup or coordinate with my veterinarian?
Once arrangements have been made with your veterinarian, we can place you on our pickup schedule.
For same-day pickup, we recommend scheduling your veterinary appointment as early in the day as possible. Late appointments may require next-day pickup.
I live far away. Can you still pick up my pet?
Yes. We travel long distances for pickups; however:
- Mileage fees may apply
- Longer-distance pickups may need to be scheduled Monday–Friday
Due to state regulations, we cannot cross state lines
Please contact us to discuss your location.
Cremation & Burial
Will my pet be cremated alone?
We offer private cremation services where your pet is cremated individually. Please contact us for available cremation options and pricing.
Can I be present for the cremation?
No. Families are not permitted to be present during the cremation process.
How long does the cremation process take?
Timing varies depending on the size of your pet, current scheduling, and the services selected. We will provide an estimated timeframe when arrangements are made.
How do I receive my pet’s cremated remains?
If your pet was picked up from a veterinary clinic, the cremated remains will typically be returned there for pickup.
If we picked up from your home or farm, remains can be:
- Returned to the pickup address
- Delivered to another address upon request
- Shipped directly to you for an additional fee
- Picked up from Pine Hill during office hours
Can I be certain I receive my pet’s cremated remains?
Yes. Every pet is assigned an identification tag that stays with them throughout the entire process to ensure accurate return of your pet’s cremated remains.
I already own a burial plot. Will there be additional costs for future pets?
Yes. While you may already own the burial plot, there is still a burial fee for each pet placed in the plot. This does not include future burial services or related costs.
When will my pet be buried?
Burial timing depends on weather and ground conditions. During heavy rain or unsafe conditions, pets are respectfully held in cold storage until burial can safely take place.
Can I be present for the burial?
No. Families are not permitted to attend burials.
Do you bury pets in caskets?
Not unless requested.
Custom pine caskets are available for $75+ (Depending on animal size) and are built specifically for your pet.
Keepsakes & Memorial Items
Do you offer clay paw prints?
Yes. For small pets, we offer clay prints. Price varies depending on size, ranging from 25$ – 45$.
Do you offer clay hoof prints?
No, we do not currently offer clay hoof prints.
Do you offer nose prints?
We do not offer nose prints.
Can you cut tail or mane hair?
For horses, tail or mane hair must be cut before pickup.
For smaller pets, we can provide a fur clipping keepsake. Resin keychains may also be available.
Equine & Large Animal Information
Will you remove horseshoes?
No. Horseshoes must be removed before pickup, as we do not carry the tools necessary for removal.
Will you remove horns?
No, we do not provide horn removal services.
Does my horse or large animal need to be prepared before pickup?
Yes. Animals should be ready for transport upon our arrival.
If the animal is located in a stall or difficult area, please let us know ahead of time. Additional equipment or assistance may be needed.
Payment
What forms of payment do you accept?
We accept:
- Cash (paid directly to the driver)
- Credit or debit cards over the phone
- We do not accept checks.
Pet Loss Support
What should I do if my pet passes away at home?
If possible:
- Place your pet in the coolest area of your home
- Lay them on a blanket, towel, or plastic covering
Cover them gently with a blanket or towel
Then contact us or your veterinarian to discuss arrangements.
What if my pet passes away at the veterinarian’s office?
Most veterinary clinics can respectfully hold your pet for a short period while you make aftercare decisions. There is usually no immediate rush.
Can I prepare arrangements in advance?
Yes. Pre-planning can help reduce stress during an emotional time and allows families to thoughtfully prepare financially and emotionally.
Is it normal to grieve the loss of a pet?
The loss of a beloved pet is deeply emotional, and grief is a natural part of the healing process.